Frequently Asked Questions / Store Policy
All sales are final. We only accept exchanges for products with issues, no refunds. (USA ONLY) Dirt Label does not cover shipping for exchanges. Once an order is placed were unable to refund it or change it. If there is an issue with your, you must contact us within 4 days of receiving the order. All Sale items are FINAL SALE. This includes the use of discount codes.
I purchased a product from your online store, can I return it back at the Dirt Label Store?
Unfortunately No, purchases that are made online ship from our warehouse and should be returned back to the warehouse.
I really want to intern for you guys! Where do I apply?
Email your resume to Info@thedirtlabel.com
How often do you guys re-stock?
Just depends on the item your interested in, some products are Limited Edition and only available in certain quantities. If a item is re-stock often times we send out a email blast notifying customers, so make sure your on the mailing list.
How long does my order take to arrive?
Due to COVID-19 and high volume, your order might take a little longer to process. But we're working hard to get your items to you. You can expect your package to ship within 6-7 business days, sale items or holiday season might be subject to longer ship times. We also implemented health and safety measures in our fulfillment center that in some cases result in fewer people than usual processing orders at one time. Feel free to email us at email@example.com for order inquires.
Yes, e-Gift cards are available online
Issue with a Order?
Please feel free to contact us at firstname.lastname@example.org with any questions or concerns regarding your order. All sales are final. We only accept exchanges for products with issues, no refunds. Must be within 7 days of receiving the order. (Dirt Label does not cover shipping for exchanges). Once an order is placed were unable to refund it. All sales are final,
Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.
International Orders can take up to 8-10 Business Days to arrive. Also we are not responsible for any customs fee that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an international order be sent back to us due to lack of claim we will contact you to arrange a reship or credit to the website. As mentioned in our return policy, we do not offer refunds, returns, or exchanges.
If I order a Mystery Box, can I return it?
Unfortunately mystery boxes can not be returned for any reason
Please allow 24-48 hours for tracking to update, with our courier sometimes the tracking isn't always up to date.
Download Exchange Form - For exchanges, item(s) must be returned within 7 days; Items must be in NEW Unworn condition in order to exchange your order .
We do reserve the right to cancel any order if shopify's payment system suspects fraud. Promo codes are not allowed after the order is placed.
How's the sizing on the shirts?
Our Products fit true to size. Model is 6'0 165lb and wearing a Large